Patient policy

  • We will check with clients 24 hours in advance of any appointment if they or anyone in their household is experiencing any COVID-19 symptoms. However, we would ask that clients contact us if they or any member of the family are showing signs of coronavirus.
  • On arrival for the appointment clients temperature will be taken with a non-touch forehead thermometer and treatment will only take place if it doesn’t exceed 37 Celsius.
  • All clients will be required to sterilise their hands on arrival and asked if they will wear a face mask.
  • We request that clients attend on their own to reduce the risk of additional contact between people.
  • Clients must wait outside of the Chesham Moor Gym and Swim building until the appointment time to prevent contact between clients. Please do not wait inside any area of the building before your appointment time.
  • Clients will exit the building via the poolside fire exit.

Who can’t be treated?

Clients that are in the ‘high risk’ category which means they will have been contacted by the NHS and are shielding CANNOT be seen at this time. Clients in this category have been identified as being at extremely high clinical risk of infection and must avoid face-to-face contact with anyone outside their household for at least 12 weeks following any period of lockdown. For these clients we will keep up to date with Government guidance about when it is safe to see you.

Clients who cannot be treated include those who
• have had an organ transplant
• are having chemotherapy or antibody treatment for cancer, including immunotherapy
• are having an intense course of radiotherapy (radical radiotherapy) for lung cancer
• are having targeted cancer treatments that can affect the immune system
• have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma)
• have had a bone marrow or stem cell transplant in the past six months or are still taking immunosuppressant medicine.
• have been told by a doctor that they have a severe lung condition such as cystic fibrosis, severe asthma, or severe Chronic Obstructive Pulmonary Disease (COPD)
• have a condition that means they have a very high risk of getting infections such as Severe Combined Immunodeficiency (SCID) or sickle cell
• are taking medicine that makes them much more likely to get infections (such as high doses of steroids)
• have a serious heart condition and are pregnant.

Who can be treated?

We can treat clients without any of the health issues listed above, and also those in moderate risk categories, with reard to the following:
Clients in COVID-19 moderate risk categories are advised to stay at home and social distance, but they are not required to shield.

Clients in  COVID-19 moderate risk categories can be treated with the awareness that although measures are in place to prevent infection this is not guaranteed and the client accepts this risk.

Clients in moderate risk categories who can be treated, at their own risk, include those who
• are 70 or older
• are pregnant
• have a lung condition that’s not severe (such as asthma, COPD, emphysema or bronchitis)
• have heart disease (such as heart failure)
• have diabetes
• have chronic kidney disease
• have liver disease (such as hepatitis)
• have a condition affecting the brain or nerves (such as Parkinson’s disease, motor neurone disease, multiple sclerosis or cerebral palsy)
• have a condition that means they have a high risk of getting infections
• are taking medicine that can affect the immune system (such as low doses of steroids); • are very obese (a BMI of 40 or above).

PPE policy

A face mask will be provided for clients to wear during the treatment if they do not have their own. We will provide clients with correct procedures for putting on and removal of face mask (WHO standard).
The therapist will also be wearing full PPE (mask and eye covering) and change uniforms between clients to prevent cross infection.

Hygiene and cross-infection policy

  • All clients will be required to sterilise their hands on arrival.
  • We will fully wipe down all surfaces (desk, chair, door etc) between clients and change all fabric bedding (towels, couch covers etc) between clients. These will be disposed of safely in a container with a lid along with couch roll, disinfectant wipes and any other items used by or for the client, washing our hands thoroughly for a minimum of 20 seconds afterwards. All bedding will be washed at an appropriate temperature to destroy any potential bacteria and viruses.
  • We will allow 30 minutes between clients to allow time for this and to prevent contact between clients. This time includes an initial period of eight minutes to allow particles to settle, before thorough cleaning of the room, as above.
  • The therapist will, as before, fully wash their hands before and after treatment for a minimum of twenty seconds with soap as per NHS guidelines.
  • We will keep the premises well-ventilated, with windows open in the treatment room.
  • We will no longer provide clients with pens or water to prevent cross infection through contact.
  • We have put facilities in place to ensure clients can pay by card or online BACS payment. Card machines will be sanitised between clients. If clients can only pay by cash or cheques, we have a single-use envelope available where clients can place their cash following treatment. We will encourage clients who pay by cheque to ensure this is filled out before coming to their appointment. We will use one envelope per client and not touch this until the end of the day. We will wash hands thoroughly after handling the envelope.